Shipping & Return Policy
Shipping & Returns
Every product you see in the Vegvisits Store is made on-demand—once you place an order, we produce it specifically for you. This tacks on a bit of time, but also reduces our environmental footprint and minimizes waste from overproduction.
We're doing our best to get your orders out on time, but during these unprecedented times delays can happen. We work with production partners and shipping carriers who are seeing industry-wide disruptions because of the impacts of Covid-19.
When will I get my order?
It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
USA: 5-8 business days
Australia: 2-5 business days
International: 10-20 business days
*Please note: Shipping carriers worldwide are tackling the large number of incoming orders, and millions of shipments are stuck in distribution centers, leading to industry-wide shipping delays and your orders being late. Note that the tracking links take longer than usual to update. The overload of shipments in distribution centers means carriers are slower to register and ship your orders. Sometimes the tracking info won't change for over a week until the item is scanned, or even up to the point of delivery. Know that your orders aren't lost—they're still being processed by the carriers.
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address.
● Ask your local post office if they have your package.
● Stop by your neighbors in case the courier left the package with them.
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at firstname.lastname@example.org with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
(Tip: The zip code is the most important part of the address. Use a simple tool like USPS ZIP code lookup to make sure you get it right!)
How do I track my order?
If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, email us at email@example.com.
I received a wrong/damaged product, what should I do?
Please email us at firstname.lastname@example.org within a week after your order has been received with photos of the damaged product, your order number, and any other details you may have about your order. We’re sorry about this and will get back to you as soon as possible!
What’s your return policy?
Every product in our store is made on-demand, meaning that it’s made just for you when you place an order. Because of this, we don’t offer returns or exchanges at the moment.
However, if there’s something wrong with your order, please let us know by contacting us at email@example.com.
Do you offer refunds?
At the moment, refunds are only offered to customers that receive wrong or damaged items. If this applies to you, please contact us at firstname.lastname@example.org with photos of wrong/damaged items and we’ll send you a new one or issue a refund as soon as possible.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.
Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at email@example.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund.